Shipping policy

Shipping Policy

We offer free shipping across the United Kingdom.

Order processing

All orders are processed within 1–2 business days.

Orders are not shipped or delivered on weekends or public holidays.

Delivery times

Estimated delivery time is 5–9 business days after dispatch.

Please note that delivery times are estimates and may vary depending on your location and external factors beyond our control.

Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details.

You can use this information to monitor your delivery.

Delays

While we do our best to ensure timely delivery, delays may occasionally occur due to courier issues, high demand, or unforeseen circumstances.

We appreciate your patience in such cases.

Incorrect address

Please ensure that your shipping details are correct at checkout.

We are not responsible for orders shipped to incorrectly provided addresses.

Lost or delayed shipments

If your order has not arrived within the expected timeframe, please contact us and we will assist you.

Contact

If you have any questions regarding your order or shipping, please contact us at:

serenskin26@gmail.com